COVID-19 Preparedness and Response Plan

Cedar Creek Veterinary Clinic

COVID-19 Preparedness and Response Plan

We should conduct all services by “curbside” medicine to the fullest extent possible, such as:

  1. If an appointment is scheduled, the employee speaking with the client on the phone will ask them to stay in their car with their pet and phone the clinic when they arrive. 
  2. When the client arrives for service, they will park at one of our numbered parking spaces, and follow the instructions on the sign to check in.
  3. When it is time for the appointment to begin, an LVT/assistant will then call the client and take a history over the phone, including asking the question if the pet has been exposed to COVID-19.
  4. After all pertinent information is taken per phone, the LVT/assistant will go outside to collect the patient and bring them inside the clinic for service. The LVT/assistant will ask the client to set the carrier outside on the ground a few feet away from their vehicle. If it is a dog on a leash, we will use our own slip lead, place it on the dog, and bring it into the clinic. Clients should wear cloth face coverings whenever employees are approaching their vehicles. All this is to be done while keeping 6 feet away from any clients in the car. If a dog is aggressive and cannot be handled by any of our staff, we will not be able to bring the dog into the clinic.
  5. After the patient is in the clinic with the client waiting in their vehicle, the veterinarian will review the history with the LVT/assistant, then examine the pet. After the examination is completed, the veterinarian will call the client from inside the clinic and go over any exam findings, recommended diagnostics, or treatments. At that time they should discuss costs of said diagnostics, treatments, etc.
  6. After the above is performed, the veterinarian may call the client to discuss any results and further diagnostics or treatments. If a second veterinarian phone call is not necessary, the assistant will call the client and go over any medications or treatments. After that, either the LVT/assistant who is already speaking to the client will collect payment via phone, or the receptionist will collect payment via phone.
  7. The LVT/receptionist will then take the animal outside- if in a carrier they will set it down a few feet from the client’s vehicle and let them put it in the car. If the client is disabled or has any mobility problems, the carrier can be set in the vehicle while maintaining appropriate social distancing. If it is a dog on a leash, they can put it in the car, while maintaining social distancing from the client.

All staff should maintain social distancing from clients, especially when bringing animals to and from the clinic to the parking lot. It is also important that we maintain social distancing from each other whenever possible.

If there is a telemedicine request and a veterinarian is not available to speak with the client immediately, a phone call reminder will be created and assigned to a specific veterinarian or CS. It is important that each veterinarian review callbacks assigned to them and CS before leaving the clinic. 

When performing telemedicine with any services, the veterinarian can determine if and how to treat the animal without it being examined in person. That may be medications, home treatment advice, or whatever is deemed necessary by the veterinarian 

If there are any medications to be picked up after performing telemedicine, a receptionist will call the client, collect payment, and instruct the client to stay in their vehicle and call upon arrival to the clinic. We can then set the medication outside the door of the clinic, on the ground a few feet away from their car, or if the person is disabled or has any difficulty with mobility a staff member can set it in their car, while maintaining appropriate social distancing.

If there are cases that can be handled by telemedicine, we will do so. For instance, if a dog with a history of ear infections is having similar clinical signs, we may be able to prescribe appropriate ear medication. Same with itchy skin, etc. This will be up to veterinarian’s discretion.

Face masks are required to be worn by all employees as well as anyone else entering the building. If any person does not have their own face mask one will be provided. Employees must wear a face mask when interacting with clients outdoors, while maintaining proper social distancing.

Employees will take their temperatures daily and complete a workplace screening log. By clocking in, it is a confirmation that the daily COVID-19 workplace health screening has been completed.

If an employee has:

  1. any symptoms of COVID-19, 
  2. prolonged close contact (any individual within 6 feet of an infected person for a total of 15 minutes or more) with a probable or confirmed case of COVID-19, or 
  3. has tested positive for COVID-19, they are to follow our COVID-19 Employee Exposure Response protocols.

We are regularly disinfecting door knobs, telephones, exam tables, computers, floors and all other surfaces as possible. All common surfaces will receive a final disinfection at the end of each workday.

All staff must keep pets at a distance, when possible. This means we cannot be petting, sitting next to, hugging, or kissing pets when they are inside for medical treatment. This distancing does not apply to animals when they are being examined or restrained for procedures. We all need to wash hands for 20 seconds after handling any animal. 

All staff must continue washing hands for at least 20 seconds, frequently, and after touching animals, equipment, door knobs, telephones, etc.

We must all follow this plan. An employee may report unsafe working conditions to a worksite supervisor or the practice manager.

The worksite supervisors are Kacie and Nick (or Derek or Wayne, if neither Kacie or Nick are in the building).

This plan is subject to change, as recommendations and requirements are being updated in response to a changing environment with COVID-19.

Office Hours


7:00 am-7:30 pm


7:00 am-7:30 pm


8:00 am-7:30 pm


8:00 am-7:30 pm


7:00 am-5:30 pm





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