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Please take a minute to read our hospital policies and FAQs. When you have finished, please click on the request appointment box at the bottom of the page. Once your appointment has been scheduled, we will send you a confirmation. We can't wait to see you and your pet!
We are continuously striving to excel in customer service, promotion of wellness care, medicine, and surgery. In order to provide the best care possible for our patients Cedar Creek’s policy is for all pets that stay in the hospital (i.e. sick, surgery, boarding, etc) to be current on the tests, vaccinations, and exams listed below.. Our hospital policy is to ensure your pet stays safe and healthy while staying at our clinic while promoting and performing the best care possible.
Cats: Current on vaccines (DRC-C, Rabies), test negative for feline leukemia (FeLV) and feline immunodeficiency (FIV) viruses, have a negative fecal examination within the last year, and be free from external parasites.
Dogs: Current on vaccines (DAPP, Rabies, Leptospirosis, CIV, and Bordetella), have a negative heartworm test and negative fecal examination within the last year, and be free from external parasites.
Ferrets: Current on vaccines (Distemper and Rabies), have a negative fecal examination within the last year, and be free from external parasites.
Birds: Annual work up within the last year (exam, complete blood count (CBC), gram stain, fecal) and a negative Psittacosis test (once during lifetime).
Small Mammals: Exam within last year and have a negative fecal examination within the last year and be free from external parasites.
Reptiles: Exam within last year and have a negative fecal examination within the last year.
Frequently Asked Questions
Are there any changes in place with COVID-19?
Yes. The safety of our clients, patients, and staff is our highest priority. At this time, our lobby is closed, and we are providing curbside service only for all appointments. Upon arrival, please park at one of our numbered parking spaces, and text us at 517-992-6359 or call us at 517-655-4906 from your vehicle to be helped. Due to the nature of curbside service, appointments are taking a little bit longer, and there may be a delay before we are able to schedule your pet. We wish we could see everyone sooner, but we want to ensure we are able to provide the high quality of care we are known for.
Should I inform Cedar Creek if my pet may bite?
Please inform us prior to your appointment if your pet may become nervous, fearful, or anxious with restraint or close contact. We may have to sedate your pet or place a muzzle. Please understand that this is for our protection and will in no way harm or traumatize your pet. Even if your pet has never bitten or snapped at anyone in the past, our complete physical examine requires us to touch, hold, feel, and manipulate your pet. Sometimes this can cause animals to become anxious or fearful. Sedation, if needed, can often make the appointment more pleasant for you pet. If you are unable to place a muzzle or we are unable to safely sedate your pet, we may be unable to attempt or complete an examination.
Should I inform Cedar Creek if my pet does not like other animals?
Yes. We can plan ahead so that your pet does not come in contact with other animals while entering and exiting the building. Upon arrival, please call our office so we can make special arrangements for your pet's entry.
What if I am running late for my appointment?
We understand that many people travel a great distance to our clinic, and unforeseen traffic or weather related issues may occur during transit. If late, please call our office so that we can arrange for your late arrival or reschedule your appointment. In most cases we can accommodate late arrivals, but we may have to delay your appointment to keep on schedule and you will be seen as soon as possible.
By law, we must examine patients once a year to renew prescriptions. Please understand that we are unable to refill any prescriptions 1 year beyond your pet's last exam.
*Payment is expected at time of service. Cedar Creek accepts cash, checks, all major credit cards, Care Credit, and Scratchpay.
*Examination of pet is required before any vaccines are administered or medications are prescribed.