Hospital Policy
We are continuously striving to excel in customer service, promotion of wellness care, medicine, and surgery, in order to provide the best care possible for our patients. Cedar Creek’s policy is for all pets that stay in the hospital (i.e. sick, surgery, boarding, etc.). Our hospital policy is to ensure your pet stays safe and healthy while visiting at our clinic.
Cats: Current on vaccines (FVRCP, Rabies), test negative for feline leukemia (FeLV) and feline immunodeficiency (FIV) viruses, have a negative fecal examination within the last year, and be free from external parasites.
Dogs: Current on vaccines (DAPP, Rabies, Leptospirosis, Canine Influenza, and Bordetella), have a negative heartworm test and negative fecal examination within the last year, and be free from external parasites.
Ferrets: Current on vaccines (distemper and rabies), have a negative fecal examination within the last year, and be free from external parasites.
Birds: Annual work up within the last year (exam, complete blood count (CBC), gram stain, fecal) and a negative Psittacosis test (once during lifetime).
Small Mammals: Exam within last year and have a negative fecal examination within the last year and be free from external parasites.
Reptiles: Exam within last year and have a negative fecal examination within the last year.
Frequently Asked Question
Should I inform Cedar Creek if my pet may bite?
Please inform us prior to your appointment if your pet may become nervous, fearful, or anxious with restraint or close contact. We may have to sedate your pet or place a muzzle. Please understand that this is for our protection and will in no way harm or traumatize your pet. Even if your pet has never bitten or snapped at anyone in the past, our complete physical examine requires us to touch, hold, feel, and manipulate your pet. Sometimes this can cause animals to become anxious or fearful. Sedation, if needed, can often make the appointment more pleasant for you pet. If you are unable to place a muzzle or we are unable to safely sedate your pet we may be unable to attempt or complete an examination.
Should I inform Cedar Creek if my pet does not like other animals?
Yes. We can plan ahead so that your pet does not come in contact with other animals while entering and exiting the building. Please check in with the front desk without your pet and we will arrange an exam room to be immediately available to you.
What if I am running late for my appointment?
We understand that many people travel a great distance to our clinic, and unforeseen traffic or weather related issues may occur during transit. If late, please call our office so that we can arrange for your late arrival or reschedule your appointment. In many cases, we can accommodate late arrivals, but we may have to delay your appointment or reschedule for another date to keep on schedule. Depending on the lateness, an increased exam fee may be charged.
Prescription refills
By law, we must examine patients once a year to renew prescriptions. Please understand that we are unable to refill any prescriptions 1 year beyond your pet's last exam.
*Payment is expected at time of service. Cedar Creek accepts cash, checks, all major credit cards, Care Credit, and Scratchpay.*Examination of pet is required before any vaccines are administered or medications are prescribed.
